Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeframe for furniture?
Most of our home essentials are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day 'Comfort First' return policy. If your new decor or furniture doesn't fit your space perfectly, you can return it in its original packaging for a full refund.
Are your materials sustainably sourced?
At Cozey Maison, we prioritize eco-friendly craftsmanship. We partner with suppliers who use FSC-certified wood and recycled textiles whenever possible to ensure your home is as green as it is cozy.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Cozey Maison account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger furniture purchases.
Do you provide assembly services for larger furniture items?
Many of our pieces are designed for easy, tool-free assembly. For more complex items, we offer a White Glove Delivery service in select metropolitan areas which includes full assembly and packaging removal.